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Ships from the rolling hills of the Piedmont of North Georgia.
“Built for everyday use. No frills. No fillers.”
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Shipping policy

Shipping Policy

Brokenwood Mystic Farms

At Brokenwood Mystic Farms, every order is prepared with care and shipped from our small-batch operation. The following policy explains how and when your order will ship.

Order Processing Time

  • Orders are typically processed within 2–5 business days

  • Limited-run, high-volume, or peak-season orders may require additional processing time

  • Orders are not shipped on weekends or holidays

Processing time does not include shipping transit time.

Shipping Methods & Carriers

We ship primarily via USPS, with other carriers used when appropriate.

Available shipping options and rates are calculated at checkout based on:

  • Package weight

  • Package dimensions

  • Destination

  • Selected shipping method

Shipping rates are subject to change without notice due to carrier pricing adjustments.

Free Shipping

  • Free U.S. shipping is offered on retail orders over $50

  • Free shipping applies to standard shipping only

  • Wholesale, resale, bulk, and custom orders are excluded from free shipping unless otherwise stated in writing

Brokenwood Mystic Farms reserves the right to modify or discontinue free shipping offers at any time.

Shipping Costs

Shipping costs are:

  • Calculated at checkout

  • Non-refundable

  • Based on carrier rates at the time of purchase

We do not mark up shipping beyond carrier and handling costs.

Wholesale & Bulk Orders

Wholesale, resale, and bulk orders:

  • Ship separately from retail orders

  • May require additional handling time

  • May ship via freight or alternative carriers

  • Do not qualify for retail free shipping offers unless expressly agreed

Shipping costs for wholesale orders are the responsibility of the buyer.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

  • Orders shipped to incorrect or incomplete addresses may be delayed or returned

  • Additional shipping charges may apply to reship returned packages

Delivery Issues

Once an order has been handed off to the carrier:

  • We are not responsible for shipping delays

  • We are not responsible for lost or stolen packages marked as “delivered”

  • Weather, carrier issues, or other events beyond our control may impact delivery times

We will assist with carrier claims when possible, but refunds or replacements are not guaranteed.

Damaged Packages

If your order arrives damaged:

  1. Contact us within 7 days of delivery

  2. Provide your order number

  3. Include clear photos of the damaged packaging and products

Eligible claims may result in replacement, store credit, or refund at our discretion.

International Shipping

At this time, international shipping may be limited or unavailable.

Customers are responsible for:

  • Customs duties

  • Taxes

  • Import fees

  • Compliance with local regulations

We are not responsible for packages delayed, held, or refused by customs.

Shipping Confirmation & Tracking

  • Tracking information will be provided once your order ships

  • Please allow up to 24 hours for tracking to update

Contact Information

Questions about shipping should be directed to:

Brokenwood Mystic Farms
📧 info@brokenwoodmysticfarms.com

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