Privacy policy

Privacy Policy

Brokenwood Mystic Farms
Last updated: January 28, 2026

Brokenwood Mystic Farms (“Brokenwood,” “we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a curated shopping experience. Brokenwood Mystic Farms is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, or can reasonably be linked to you. Personal information does not include information that has been anonymized or de-identified.

Depending on how you interact with the Services, we may collect the following categories of personal information:

Contact information: name, billing address, shipping address, email address, phone number
Payment and transaction information: payment method, transaction details, payment confirmations (payment data is processed securely by third-party providers; we do not store full payment card numbers)
Account information: login credentials, preferences, and settings
Purchase activity: products viewed, added to cart, purchased, returned, exchanged, or canceled
Communications: information you provide when contacting us
Device and usage information: IP address, browser type, device identifiers, and site interaction data

Sources of Personal Information

We collect personal information from the following sources:

Directly from you, when you place an order, create an account, or contact us
Automatically, through cookies and similar technologies when you use the Services
From service providers, including Shopify and payment processors acting on our behalf
From third parties, where permitted by law

How We Use Your Personal Information

We use personal information for the following purposes:

Providing and Improving the Services

Processing payments and fulfilling orders
Managing customer accounts and preferences
Arranging shipping, returns, and exchanges
Providing customer support
Improving site functionality and offerings

Marketing and Communications

Sending promotional or informational communications (where permitted)
Displaying relevant advertisements based on interactions with our store

You may opt out of marketing communications at any time.

Security and Fraud Prevention

Protecting transactions and accounts
Detecting and preventing fraudulent or unauthorized activity

Legal and Business Purposes

Complying with legal obligations
Responding to lawful requests
Enforcing our Terms of Service and policies

How We Share Personal Information

We may disclose personal information:

To Shopify, payment processors, shipping carriers, and other service providers that help us operate the Services
To marketing and advertising partners, subject to applicable law and your rights
When you direct or consent to the disclosure
In connection with a business transaction (e.g., merger, acquisition, or asset sale)
To comply with legal obligations or protect rights and safety

We do not sell personal information in the ordinary course of business.

Relationship With Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information to provide and improve the Services. Your information may be processed outside your country of residence.

Shopify may also use data from your interaction with our store in aggregated or enhanced features across its merchant ecosystem. In such cases, Shopify acts as an independent data controller.

Learn more at:
https://privacy.shopify.com/en

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Services, remember preferences, and analyze site usage. You can manage cookie settings through your browser, though some features may not function properly.

Third-Party Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those third parties. Your interactions with third-party sites are governed by their own policies.

Children’s Information

The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Data Security and Retention

We take reasonable measures to protect personal information, but no system is completely secure.

We retain personal information only as long as necessary to:

Provide the Services
Meet legal, accounting, or tax obligations
Resolve disputes and enforce agreements

Your Rights and Choices

Depending on your location, you may have the right to:

Access personal information we hold about you
Request correction or deletion
Object to or restrict certain processing
Withdraw consent where applicable
Opt out of marketing communications

To exercise your rights, contact us using the information below. We may verify your identity before responding.

International Transfers

Your personal information may be transferred, stored, or processed outside your country of residence. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated “Last updated” date.

Contact Information

If you have questions about this Privacy Policy or your personal information, contact:

Brokenwood Mystic Farms
📧 info@brokenwoodmysticfarms.com

For purposes of applicable data protection laws, Brokenwood Mystic Farms is the data controller of your personal information.